Privacy Policy: Our Commitment to You
Last updated August 31, 2026
Lone Star Charter Services Inc. respects the privacy of our members, passengers, prospective members, website visitors, and others who communicate or do business with us.
We recognize that privacy is particularly important to the legal professionals we serve. Our commitment is to collect, use, protect, and disclose personal information responsibly, and only where reasonably necessary to provide our services, operate our business, or meet applicable legal, regulatory, safety, and operational requirements.
Our Commitment to Confidentiality:
In the legal profession, confidentiality is paramount. We understand that high-stakes litigation, sensitive corporate matters, and criminal defence strategies can involve information that demands discretion. When you fly with us, we treat the privacy of your travel, your conversations, and the work you conduct aboard our aircraft seriously. Our personnel are expected to maintain strict confidentiality regarding information encountered in the course of providing our services, subject only to applicable legal, regulatory, safety, and operational requirements.
Privacy in the Air:
The time you spend travelling should remain your own. Lone Star is designed to give legal professionals a private environment in which to prepare, work, confer with colleagues, or simply travel away from the distractions and the exposure of a public terminal or commercial aircraft cabin. We do not sell personal information, and access to passenger and itinerary information is limited to those who reasonably require it to provide our services or satisfy applicable requirements.
Information We May Collect
Depending on how you interact with Lone Star Charter Services, we may collect information such as:
- Your name, telephone number, email address, and other contact information.
- Membership and account information.
- Passenger information required to arrange and operate flights, including information necessary for passenger manifests and regulatory requirements.
- Flight requests, itineraries, destinations, travel preferences, and booking history.
- Billing, invoicing, and payment-related information.
- Communications you send to us through our website, email, telephone, or member platform.
- Technical information associated with your use of our website or digital services where collected automatically by the systems and service providers supporting those services.
We may use personal information to:
- Respond to inquiries and membership requests.
- Establish and administer memberships and customer accounts.
- Arrange, confirm, manage, and operate flights.
- Prepare passenger manifests and other required operational records.
- Process invoices and payments.
- Communicate important information regarding bookings, schedules, memberships, and services.
- Maintain appropriate business, accounting, safety, and regulatory records.
- Improve and secure our website, member platform, and services.
- Meet legal, regulatory, insurance, safety, and law-enforcement requirements where applicable.
How We Use Personal Information
Disclosure of Information
Lone Star Charter Services does not sell personal information.
We may disclose personal information where reasonably necessary to operate our services or where required or permitted by law. This may include disclosure to service providers, payment processors, insurers, aviation and airport service providers, professional advisers, regulatory authorities, or other parties involved in providing or supporting a requested service.
We limit disclosure to information reasonably required for the applicable purpose.
Flight and Passenger Information
We recognize that our members and passengers may travel in connection with confidential or sensitive professional matters
Lone Star Charter Services treats passenger identities, itineraries, destinations, and booking information as private operational information. Access is limited to personnel and service providers who reasonably require the information to perform their duties.
Certain passenger, flight, and itinerary information must be collected, maintained, or disclosed to satisfy aviation, safety, insurance, airport, regulatory, or other legal requirements. Where disclosure is required, we limit the information provided to what is reasonably necessary for that purpose.
Information Security
Lone Star Charter Services uses reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information in our custody or control.
We take reasonable steps to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
No electronic system, storage method, or method of transmission can be guaranteed to be completely secure. While we take the protection of personal information seriously, we cannot guarantee absolute security.
Retention of Personal Information
Lone Star Charter Services retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, operational, accounting, insurance, and record-retention requirements.
Some records, including flight, passenger, transaction, and financial records, may be retained for specific periods as required by law or for legitimate business purposes.
When personal information is no longer reasonably required, we take appropriate steps to securely destroy, delete, or anonymize it.
Service Providers and Information Processing
Lone Star Charter Services may use third-party service providers to support functions such as website hosting, communications, payment processing, data storage, software services, and other business operations.
We provide service providers only with the information reasonably necessary for them to perform the services for which they are engaged and expect them to handle personal information appropriately.
Some service providers may process or store information outside Alberta or Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.
Accessing and Correcting Your Information
Subject to applicable law, you may request access to personal information Lone Star Charter Services holds about you and may request that inaccurate or incomplete information be corrected.
We may need to verify your identity before responding to an access or correction request.
In certain circumstances, applicable law may permit or require us to refuse access to some information. Where appropriate, we will explain the reason for the refusal.
Questions, access requests, or correction requests may be directed to us using the contact information provided at the end of this Privacy Policy.
Changes to This Privacy Policy
Lone Star Charter Services may update this Privacy Policy from time to time as our services, technology, business practices, or legal and regulatory requirements change.
Any updated version will be posted on this website and will include the date it was last updated.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, disclose, and protect personal information.
If you have questions about this Privacy Policy, how Lone Star Charter Services handles personal information, or if you wish to request access to or correction of your personal information, please contact us.
Privacy Questions and Requests
Lone Star Charter Services Inc.
Telephone: 587.989.9109
E-mail: info@lonestarcharter.ca
Please include enough information for us to understand and respond to your request. We may need to verify your identity before providing access to personal information.
